Terms and Conditions

Last Updated: 02 August 2024

Welcome to the Temukan Bali websites (www.temukanbali.com) and relevant country-specific domains (including associated subdomains), as well as related data, APIs, email, chat, telephone communication, buttons, widgets, and advertisements (collectively referred to as the “Services”; generally, the Temukan Bali websites and mobile platforms will be referred to as the “websites”).

The Services are operated by Visugenix LLC, a Florida-based limited liability company located in the United States at [7901 4TH ST N STE 300 PETERSBURG, FL. US 33702]. References to “we,” “us,” and “our” will be understood accordingly.

By creating an account with Temukan Bali, you agree to comply with the terms, conditions and notices outlined below (collectively termed as this “Agreement”). This Agreement does not apply if you simply browse the websites or use the Services without creating an account with Temukan Bali. Please review this Agreement carefully, as it includes information about your legal rights, limitations on those rights and provisions regarding applicable law and dispute resolution. If you are a consumer in the EU or UK, you have the legal right to withdraw from this Agreement within 14 days of its creation. You can do this or terminate the Agreement at any other time by closing your account (by contacting us) and ceasing to use the Services.

Consumers in the EU or UK will have certain mandatory consumer rights. Consumers residing elsewhere may also have consumer rights under local laws. This Agreement does not impact your mandatory consumer rights.

Any information, text, links, graphics, photos, data, code, or other materials or arrangements of materials that you can view, access, or otherwise interact with through the Services will be referred to as “Content.” “Services” refers to those provided by Temukan Bali and Visugenix LLC. For clarity, the websites are owned and controlled by Visugenix LLC. However, some specific Services available through the websites may be owned and controlled by Temukan Bali’s corporate affiliates, such as Services facilitating the booking of Experiences with third-party suppliers. As part of our Services, we may send you notifications about special offers, products, or additional services available from us or our affiliates that might interest you. These notifications are typically sent through newsletters and marketing communications and are intended to help us understand you and your preferences better, allowing us to tailor our services to those preferences.

The term “you” or “user” refers to the individual, company, business organization, or other legal entity that has created a Temukan Bali account and uses the Services and/or contributes Content to them. The Content that you contribute, submit, transmit, and/or post to or through the Services will be referred to as “your Content,” “Content of yours,” and/or “Content you submit.”

Our services are continuously provided and are intended solely to:

  • Help travelers in Bali by making it easy to discover restaurants and attractions; and
  • Support food and tourism businesses in connecting with users and potential customers.

Services, information and content are regularly updated to ensure they remain current, including the latest information and offers. This means that new third-party services, such as restaurants and activities, may become available while others might no longer be accessible.

We reserve the right to modify or update this Agreement in the future in line with the outlined terms. By continuing to use our services after any such changes, you acknowledge and accept the revised Agreement. We will indicate the date of the most recent revisions at the end of this document, and updates will take effect once posted. Please revisit this page periodically to review the latest version of the Agreement. If you do not agree with any changes, you may close your account and discontinue using our services (please contact us via email to do so).

Use our service

As a condition for using our Services, you agree to the following: (a) all information you provide to Temukan Bali and Visugenix LLC via the Services is accurate, complete, and up-to-date; (b) you will protect your account information and are fully responsible for any use of your account by others; (c) you are at least 13 years old. Temukan Bali does not intentionally collect information from individuals under 13. If you are a consumer residing in the EU or the UK, we may restrict your access to the Services if you breach this Agreement or for any other valid reason. For users outside the EU or the UK, we reserve the right to deny access to the Services at our discretion, including but not limited to violations of this Agreement. By using the Services, including any features that involve sharing content with third-party sites, you understand that you are solely responsible for the information you share with Temukan Bali. You should use the Services only as intended and as allowed by this Agreement.

Unauthorized copying, transmission, reproduction, or redistribution of any content or part of it and/or the Services in general is strictly prohibited without prior written consent from Temukan Bali. To request permission, please contact us at hello@temukanbali.com.

To use certain features of our Services, you need to set up an account. When doing so, you must provide accurate and complete information. You are responsible for all activities that occur under your account, including interactions and communications with others, and you must protect your account information. You agree to keep your contact details current.

If you are setting up a Temukan Bali account for business purposes and are accepting these terms on behalf of a company, organization, or other legal entity, you confirm that you have the authority to do so and to commit that entity to these terms. In such cases, “you” and “your” refer to the entity, while the individual acting on its behalf will be known as a “Business Representative.”

When using the Services, you might come across links to third-party sites and apps or have the option to interact with them. This may include the ability to share content from the Services, including your own content, with these third-party sites and apps. Please be aware that these third parties might publicly display the content you share. They may also charge fees for certain content or services provided through their platforms. Therefore, it is advisable to investigate any potential charges before engaging in transactions with third parties. Any information about fees or charges provided by Temukan Bali and Visugenix LLC for third-party content or services is for informational purposes only. Your interactions with third-party sites and apps are at your own risk. You acknowledge and agree that Temukan Bali and Visugenix LLC are not responsible for any third-party sites or apps.

Some content you encounter on or through the Services is used for commercial purposes. You understand and agree that Temukan Bali and Visugenix LLC may display advertisements and promotions within the Services.

Additional products

Temukan Bali and Visugenix LLC may occasionally decide to modify, update, or discontinue certain products and features of the Services. You acknowledge and agree that Temukan Bali and Visugenix LLC are not obligated to retain or maintain your Content or other information you provide, except as required by applicable law.

Prohibited Activities

The content and information available through the Services (including but not limited to messages, data, text, photos, graphics, maps, icons, software, code, or other materials), as well as the infrastructure used to deliver such content and information, are owned by Temukan Bali and Visugenix LLC or licensed from third parties. You agree not to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any content obtained from or through the Services that is not your own. Additionally, you agree not to:

a) Use the Services or their content for any commercial purposes beyond those explicitly permitted by this Agreement and related guidelines provided by Temukan Bali and Visugenix LLC.

b) Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy, or otherwise exploit any content on the Services, including user profiles and photos, using automated means such as robots, spiders, or scrapers, or manual processes for purposes not authorized by this Agreement or without our express written consent.

c) Take actions that may, at our sole discretion (or, if you are a consumer in the UK or EU, at our reasonable discretion), impose an unreasonable or disproportionate burden on our infrastructure.

d) Embed, mirror, or incorporate any part of the Services into other websites or services without prior written authorization.

e) Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse-engineer any software used by Temukan Bali and Visugenix LLC in connection with the Services.

f) Circumvent, disable, or otherwise interfere with security features of the Services or features that restrict the use or copying of content.

g) Download content unless it is explicitly made available for download by Temukan Bali and Visugenix LLC.

h) Use or assist others in using robots, artificial intelligence (AI) systems, or other automated devices or processes to access, retrieve, copy, or download any portion of the Services or content, unless expressly permitted by Temukan Bali in writing.

Privacy Policy

Any personal information you provide through the Services will be handled in line with our Privacy and Cookie Policy. You can view our Privacy and Cookie Policy by clicking here.

Licence Grant

We value your feedback. By providing any content through our services—whether via email, posts through any of our synchronization tools, third-party apps, or otherwise—you grant Temukan Bali a broad license. This includes any content you submit, such as reviews, questions, photos, comments, suggestions, or ideas. You give us the right to host, use, modify, run, adapt, translate, distribute, publish, and publicly display your content globally across any media now known or developed in the future. Additionally, you permit us to share your content with others, improve our services, and make your content available for syndication, broadcast, or publication through other platforms, all in line with our privacy policy and terms.

Furthermore, you agree that we may use any name or trademark you provide in connection with your content. While we may choose to attribute your content at our discretion, if you reside in the UK or EU, this will be done reasonably. You also allow us to take legal action against anyone who infringes on our or your rights in your content under this agreement. You acknowledge that your content is not confidential and that you possess or have the necessary permissions and licenses to use it as allowed under this agreement.

If you hold any moral rights related to your content, you agree that, to the extent allowed by law, (a) you do not require any personal identification to be linked with the content or its derivatives; (b) you do not oppose the publication, use, modification or removal of your content by Temukan Bali; (c) you waive any claim to moral rights as an author in the content; and (d) you release Temukan Bali and our licensees from any claims related to these moral rights.

Please note that any feedback or suggestions you provide may be used by Temukan Bali at any time and are not guaranteed to be kept confidential.

Temukan Bali does not guarantee the confidentiality of any content you provide through the Services or in any Interactive Area.

Temukan Bali reserves the right to remove and/or restrict any messaging or other content from the Services without notice if we believe, in good faith, that such content violates this Agreement or is otherwise necessary to protect the rights of Temukan Bali and/or other users of the Services. If you disagree with the removal of your content, please write us an email to hello@temukanbali.com

By using any Interactive Areas, you agree to submit only content that complies with Temukan Bali’s guidelines as in effect at the time of submission and made available to you by Temukan Bali. You agree not to post, upload, transmit, distribute, store, create, or otherwise publish through the Services any content that:

a) Is false, unlawful, misleading, defamatory, pornographic, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, or otherwise objectionable;

b) Promotes racism, bigotry, hatred, or physical harm against any group or individual;

c) Encourages or provides instructions for illegal activities, criminal offenses, or civil liability, or violates the rights of any party or any local, national, or international law, including regulations of financial authorities or any securities exchange;

d) Provides instructional information about illegal activities, such as making or buying illegal weapons, violating privacy, or creating computer viruses;

e) Infringes any patent, trademark, trade secret, copyright, or other intellectual property rights, including promoting unauthorized copies of copyrighted works or providing pirated software or music;

f) Constitutes mass mailings, spamming, junk mail, chain letters, or pyramid schemes;

g) Impersonates any person or entity or misrepresents your affiliation with any person or entity, including Temukan Bali;

h) Contains private information of any third party, including addresses, phone numbers, email addresses, or credit card numbers, without explicit permission;

i) Includes restricted or password-protected pages or hidden images;

j) Contains or is intended to distribute viruses, corrupted data, or other harmful files;

k) Is unrelated to the topic of the Interactive Area in which it is posted;

l) In the sole judgment of Temukan Bali (or, if you are a consumer in the UK or EU, in our reasonable judgment), violates any of the above subsections, Temukan Bali’s related guidelines, is objectionable, restricts or inhibits others from using the Interactive Areas or Services, or exposes Temukan Bali or its users to any harm or liability.

To the extent allowed by applicable law, Temukan Bali and Visugenix LLC do not assume responsibility or liability for any Content posted, stored, transmitted, or uploaded to the Services by you (with respect to your Content) or by any third party (for all Content in general). This includes any loss or damage that may arise. Temukan Bali and Visugenix LLC are also not liable for any errors, defamation, misinformation, obscenity, or offensive material you might come across.

As providers of interactive services, and to the extent permitted by applicable law, Temukan Bali is not responsible for any statements, representations, or other Content provided by users (including you and your Content) on the platform or in any other forum. Although there is no obligation to review, edit, or monitor any Content posted or shared through Interactive Areas, Temukan Bali reserves the right, at its sole discretion (or, if you are a consumer in the UK or EU, as reasonably deemed necessary), to remove, review, translate, or modify any Content posted or stored on the Services at any time and for any reason, or to delegate such tasks to third parties.

You are solely responsible for creating backup copies of any Content you post or submit to us or store on the Services, and for any costs associated with replacing such Content.

Limitations and/or suspension of your access to the services

Any use of the Interactive Areas or other aspects of the Services that violates the above terms breaches this Agreement and may result in, among other things, the termination or suspension of your rights to use the Interactive Areas and/or the Services more generally. Temukan Bali may also suspend the processing of notices and complaints submitted through the Services if you frequently submit clearly unfounded notices or complaints.

Use of Temukan Bali booking services

Temukan Bali allows you to search for, select, and book activities with third-party providers without leaving the platform.

IMPORTANT: Temukan Bali does not sell activities or bookings directly.

When you make a booking with a third-party provider, the contract for that booking is solely between you and the third-party provider. Temukan Bali is not (a) the buyer or seller of the booking; (b) a party to the contract with the third-party provider or responsible for fulfilling that contract; or (c) an agent for you or the third-party provider in relation to the purchase or sale. By making a booking with a third-party provider, you agree to review and comply with the provider’s terms and conditions, privacy policy, and any other rules or policies related to the provider’s website or services. Your interactions with third-party providers are at your own risk. Temukan Bali is not liable for the actions, omissions, errors, representations, warranties, breaches, or negligence of any third-party providers, or for any personal injury, death, property damage, or other damages or expenses resulting from your interactions with third-party providers.

Your rights related to refunds or cancellations under a contract with a third-party provider are governed by the terms and conditions of that contract.

As a user of the services, including Temukan Bali’s booking facilitation services, you understand and agree that, to the extent permitted by applicable law: (1) Temukan Bali will not be liable to you or others for any unauthorized transactions made using your password or account; and (2) unauthorized use of your password or account may make you liable to Temukan Bali, its affiliates, and/or others.

Using our services, including creating a Temukan Bali account, is free of charge, and payments are only processed when you book a reservation through the services. When you book a reservation through Temukan Bali, your payment information will be collected and transmitted to the provider to complete the transaction, as described in our Privacy Policy. Please note that the provider, not Temukan Bali, is responsible for processing your payment and fulfilling your reservation.

Temukan Bali will not interfere with bookings arbitrarily but reserves the right to withdraw booking facilitation services due to certain extenuating circumstances, such as when a reservation is no longer available or when we have reasonable cause to suspect that a booking request may be fraudulent. Temukan Bali also reserves the right to take steps to verify your identity to process your booking request.

Liability disclaimer

Please read this section carefully. This section limits the liability of Temukan Bali and Visugenix LLC to you for issues that may arise in connection with your use of the services. 

The information, software, products, and services published on or otherwise provided through the services (including, but not limited to, those created or supported by AI) may contain inaccuracies or errors, including errors in pricing for bookings or attractions. Temukan Bali does not guarantee the accuracy and disclaims any liability for obvious errors or other inaccuracies relating to the information displayed on the services (including, but not limited to, pricing, availability, photos, experiences, restaurants, or other travel products, general product descriptions, reviews, and ratings). Additionally, Temukan Bali expressly reserves the right to correct any availability and obvious pricing errors on the services and/or for pending bookings made at an obviously incorrect price.

Temukan Bali makes no representations regarding the suitability of the services, including the information contained on its websites or any portion thereof, for any particular purpose. The inclusion or offering of any products or services on its websites or otherwise through the services does not constitute any endorsement or recommendation of such products or services by Temukan Bali, notwithstanding any awards distributed based on user reviews. All such information, software, products, and service offerings made available by or through the services are provided “as is” without any warranty. To the maximum extent permitted by applicable law, Temukan Bali disclaims all warranties, conditions, or other terms regarding the services, its servers, or any data (including emails) sent from Temukan Bali, with respect to the freedom from viruses or other harmful components. To the maximum extent permitted by applicable law, Temukan Bali hereby disclaims all warranties and conditions regarding this information, software, products, and services, including all implied warranties and conditions or terms of any kind as to merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement.

Temukan Bali and Visugenix LLC also expressly disclaim any warranty, representation, or other term regarding the accuracy or proprietary nature of the content available by and through the services.

Temukan Bali is not liable for the actions, errors, omissions, representations, warranties, breaches, or negligence of third-party providers or for personal injuries, deaths, property damage, or other damages or expenses resulting therefrom. Temukan Bali assumes no liability and will not provide refunds in the event of delays, cancellations, overbookings, strikes, force majeure, or other causes beyond its direct control, and has no responsibility for additional expenses, omissions, delays, rerouting, or actions by authorities or governments.

Subject to the foregoing, you use the services at your own risk, and under no circumstances shall Temukan Bali and Visugenix LLC be liable for any direct, indirect, punitive, incidental, special, or consequential losses or damages or for loss of income, profits, goodwill, data, contracts, use of money, or losses or damages of any kind arising from or in connection with your use of the services or with the delay or inability to access, display, or use the services (including, but not limited to, your reliance on reviews and opinions appearing on or through the services; any viruses, bugs, trojan horses, information, software, linked sites, products, and services obtained through the services; personal injury or property damage of any nature resulting from your use of the services’ servers and/or any and all personal and/or financial information stored therein; any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content; or otherwise arising out of the access to, display of, or use of the services) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, even if Temukan Bali or its corporate affiliates have been advised of the possibility of such damages.

If Temukan Bali and Visugenix LLC are found liable for any losses or damages arising out of or in any way connected with your use of the services, then their liability shall in no event exceed, in the aggregate, the greater of (a) the transaction fees paid to Temukan Bali for the transaction(s) on or through the services giving rise to the claim, or (b) one hundred dollars (100.00 USD).

Copyright and trademark notices

Temukan Bali, the Temukan Bali logo, and all other product or service names or slogans displayed on the Services are common law trademarks of Temukan Bali and may not be copied, imitated, or used without prior written permission from Temukan Bali. Additionally, the appearance, coding, and design of the Services, including our website, are also the property of Temukan Bali and may not be copied, imitated, or used without prior written permission from Temukan Bali. All other trademarks, registered trademarks, product names, and company names or logos mentioned on the Services are the property of their respective owners. Except as otherwise noted in this agreement, reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by Temukan Bali.

All rights reserved. Temukan Bali is not responsible for content on websites operated by parties other than Temukan Bali.

Modifications to this agreement; the services; updates; termination and withdrawal

This Agreement:

Temukan Bali has the right to change, add, or remove terms and conditions of this Agreement, either in whole or in part, at its discretion (or reasonably for consumers in the UK or EU) when necessary for legal, regulatory, or technical reasons, or due to updates to the Services or changes in their structure. By continuing to use the Services after any modifications, you agree to be bound by the revised terms and conditions.

Modifications:

Temukan Bali may modify, suspend, or discontinue any part of the Services at any time, including features, databases, or content, at no cost to you. This could include:

(a) Ensuring compliance with applicable laws or reflecting updates in legal and regulatory requirements, such as mandatory consumer protection regulations;

(b) Performing maintenance, addressing bugs, implementing technical adjustments, or making improvements, such as adapting the Services to new technologies, transitioning to a new hosting platform, or ensuring compatibility with updated devices and software;

(c) Upgrading or changing the Services, including releasing new versions of websites or altering existing features and functionalities;

(d) Modifying the structure, design, or layout of the Services, which may involve rebranding or expanding features and functionalities;

(e) Implementing changes for security purposes.

Termination

Temukan Bali reserves the right to limit or restrict your access to all or part of the Services without prior notice or liability for reasons related to technical issues or security concerns. This includes preventing unauthorized access, data loss, or destruction. If Temukan Bali or its affiliates believe, at their discretion (or reasonably for consumers in the UK or EU), that you have violated any terms of this Agreement or any applicable laws or regulations, they may choose to stop offering certain aspects of the Services.

Temukan Bali may terminate this Agreement at any time, without advance notice, if there is a good faith belief that you have breached the Agreement or if termination is deemed necessary to protect the rights of Temukan Bali or other users. This may result in Temukan Bali ceasing to provide Services to you.

Jurisdiction and governing law

This website is operated and managed by Visugenix LLC, a limited liability company based in Florida, USA. This Agreement, as well as any disputes or claims (including non-contractual disputes or claims) related to it or its formation, shall be governed by the laws of the State of Florida, USA. You agree to the exclusive jurisdiction and venue of the courts in Florida, USA, and acknowledge the fairness and convenience of these courts for all disputes, whether contractual or non-contractual, related to your use of the Services or those of any third party. All claims against Visugenix LLC related to the Services must be addressed in a court of competent jurisdiction located in Florida. The use of the Services is not authorized in any jurisdiction that does not enforce all terms and conditions of this Agreement, including this clause. This does not restrict Visugenix LLC from taking legal action in any other competent court or courts. The above provisions do not apply to the extent that applicable law in your country of residence requires the application of another law and/or jurisdiction, particularly if you are using the Services as a consumer. Such claims cannot be excluded by contract and will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, if applicable. If you use the Services as a consumer and not as a business or representative of a business, you may have the right to bring claims against Visugenix LLC in the courts of your country of residence. This clause applies to the fullest extent permitted by the laws of your country of residence.

General provisions

We reserve the right to reclaim any usernames, account names, nicknames, handles, or other user identifiers at any time without liability.

This Agreement does not establish any joint venture, agency, partnership, or employment relationship between you and Visugenix LLC or Temukan Bali.

Our obligations under this Agreement are subject to applicable laws and legal processes. Nothing in this Agreement limits our ability to comply with legal or governmental requests related to your use of the Services or the information collected. To the extent permitted by law, you agree to bring any claims related to your use of the Services within two (2) years from when the claim arose, or those claims will be waived.

If any part of this Agreement is found to be invalid or unenforceable, it will be replaced with a valid provision that closely reflects the original intent, and the remaining terms will continue to apply.

This Agreement, along with any additional terms referenced, represents the complete understanding between you and Temukan Bali or Visugenix LLC concerning the Services. It overrides any previous communications or agreements. Printed versions of this Agreement and electronic notices are acceptable as evidence in legal proceedings, similar to other business documents kept in print.

The terms of this Agreement are available in the language used on Temukan Bali’s websites where the Services are offered.

The websites that provide access to the Services might not be updated regularly, and therefore do not need to be registered as editorial content under current laws.

Names of companies, products, people, and/or data mentioned in or through the Services are entirely fictional and do not correspond to any real individuals, businesses, products, or events.

This Agreement does not bestow any rights or advantages to third parties, except that Temukan Bali’s affiliates are recognized as intended third-party beneficiaries of this Agreement.

You are not allowed to transfer your rights or responsibilities under this Agreement to anyone else without our prior approval.

Any rights not expressly granted in this Agreement are reserved.

Service help

For answers to your questions or ways to contact us, email us at hello@temukanbali.com.

Last updated 02 August 2024

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